Shipping policy

SHIPPING POLICY

Last updated: October 1, 2026

Thank you for shopping with Hoopers Coalition.

Most Hoopers Coalition products are made on demand. This means your item is not pulled from a warehouse shelf when you place your order. Instead, your product is created specifically after your order is submitted.

Because of this made-to-order process, your order may require both production time and shipping time before it reaches you.

HOW OUR ORDER PROCESS WORKS

When you place an order with Hoopers Coalition, the process generally looks like this:

1. Your order is received and payment is processed.

2. Your product is submitted for production.

3. Your item is printed, embroidered, personalized, or otherwise prepared.

4. Your order is quality checked and packaged.

5. Your package is transferred to a shipping carrier.

6. Tracking information is sent to you once available.

7. Your order is delivered to the shipping address provided at checkout.

PROCESSING AND FULFILLMENT TIME

Most orders are produced and prepared for shipment within approximately 2–5 business days.

However, because our products are made on demand, we recommend allowing up to 7 business days for processing before shipment in case of unusually high order volume, product availability issues, production delays, quality-control concerns, holidays, or other fulfillment circumstances.

Business days do not include weekends or major holidays.

The day your order is placed is not necessarily counted as the first business day of processing.

Personalized, embroidered, specialty, or higher-volume orders may require additional processing time.

Please understand that processing time and shipping time are separate.

ESTIMATED DELIVERY TIMES

Your estimated delivery time is based on:

Processing/Fulfillment Time + Shipping Transit Time = Total Estimated Delivery Time

For orders shipped within the United States, customers should generally allow approximately:

7–14 business days from the date the order is placed.

Many orders may arrive sooner.

We intentionally provide a broader estimate because every Hoopers Coalition product is made on demand and fulfillment conditions can change.

We would rather provide a realistic delivery window than promise an aggressive delivery date that may not be met.

For international orders, delivery may take longer depending on the destination country, customs processing, carrier availability, and local delivery conditions.

International orders may take approximately:

7–25 business days or longer in some circumstances.

These estimates are not guarantees.

SHIPPING METHODS AND RATES

Available shipping methods and shipping charges are displayed at checkout when available.

Shipping rates may vary depending on:

- Delivery destination

- Product type

- Order size

- Package weight

- Fulfillment location

- Shipping method

- Carrier availability

Some orders may be fulfilled from different facilities depending on product availability and destination.

Because of this, items from the same order may occasionally arrive in separate packages.

TRACKING INFORMATION

Once your order has been fulfilled and shipped, you will generally receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

If your tracking information has not updated for several days, please contact us at hooperscoalition@gmail.com and we will help you review the status of your shipment.

DELIVERY DELAYS

Delivery dates and transit times are estimates and are not guaranteed unless expressly stated otherwise.

Delays may occur because of circumstances outside our reasonable control, including:

- Carrier delays

- Severe weather

- Holidays

- High seasonal order volume

- Customs processing

- International transportation delays

- Product availability

- Production delays

- Quality-control reprints

- Incorrect or incomplete shipping information

- Government or carrier restrictions

- Other unexpected fulfillment or transportation issues

We appreciate your patience when unexpected delays occur.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before placing your order.

If you notice an error after submitting your order, contact us as soon as possible at hooperscoalition@gmail.com.

Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the package must be reshipped.

LOST, STOLEN, OR MISSING PACKAGES

If your tracking information shows that your package is delayed, missing, or appears to have been lost in transit, please contact us at hooperscoalition@gmail.com.

We will review the shipment and work with the appropriate fulfillment or shipping provider to determine the next steps.

If tracking shows that an order was delivered but you cannot locate the package, please first check:

- Around the delivery location

- With household members

- With neighbors

- With apartment, front desk, or mailroom staff

- With the shipping carrier

If the package still cannot be located, please contact us and we will assist where reasonably possible.

Nothing in this section limits rights you may have under applicable consumer-protection law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible at hooperscoalition@gmail.com.

Please include:

- Your order number

- A description of the issue

- Clear photographs showing the problem

We will review the issue and determine the appropriate replacement, refund, or other resolution.

Please refer to our Refund Policy for additional information.

INTERNATIONAL SHIPPING

Hoopers Coalition may ship to select international destinations.

International shipping availability depends on the country, product, fulfillment location, shipping carrier, and applicable restrictions.

International customers should expect longer delivery times than domestic customers because shipments may pass through customs or multiple carrier networks.

CUSTOMS, DUTIES, TAXES, AND IMPORT FEES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Where these charges are not collected at checkout, the customer may be responsible for paying them directly to the applicable government authority, customs agency, or carrier.

These charges are not controlled by Hoopers Coalition and may vary depending on the destination country, order value, product type, and local law.

In some circumstances, taxes or duties may be collected during checkout.

Customers are responsible for complying with applicable import requirements in their country.

CUSTOMS DELAYS

International packages may experience delays while being reviewed or processed by customs authorities.

Hoopers Coalition does not control customs processing times.

A package being held by customs does not necessarily mean that the shipment is lost.

If additional documentation or payment is required by the destination country or shipping carrier, the recipient may be contacted directly.

MULTIPLE SHIPMENTS

Because Hoopers Coalition uses on-demand fulfillment and products may be produced at different facilities, an order containing multiple items may occasionally be shipped in separate packages.

You will not necessarily receive every product in the same shipment.

When available, separate tracking information may be provided for each package.

PERSONALIZED AND MADE-TO-ORDER PRODUCTS

Personalized and made-to-order products follow the same general shipping process, but they may require additional production time.

Please carefully review all names, numbers, spelling, sizing, colors, and personalization details before placing your order.

Once production has started, changes may not be possible.

Personalized products may also be subject to additional return and cancellation restrictions as described in our Refund Policy.

HOLIDAYS AND HIGH-VOLUME PERIODS

Production and shipping may take longer during:

- Major holidays

- Promotional events

- Product launches

- High-volume shopping periods

- Carrier peak seasons

We recommend placing time-sensitive orders as early as possible.

Hoopers Coalition does not guarantee delivery by a specific holiday, birthday, event, tournament, game, or other date unless we expressly provide a written delivery guarantee.

If you have questions about shipping or the status of an order, please contact:

Hoopers Coalition

215 W Pershing Rd Ste 403 PMB 1063

Kansas City, MO 64108

United States

Email: hooperscoalition@gmail.com

Phone: +1 816-719-3468